Terms and Conditions
1. About these Terms
These Website Terms of Use (“Terms”) apply to your use of the website operated by Assure Lawyers Pty Ltd ABN 89 620 718 550 (“Assure Lawyers”, “we”, “us” or “our”) at www.assurelawyers.com.au (“Website”).
By accessing or using this Website, you agree to these Terms.
If you do not agree with these Terms, you should not use the Website.
These Terms relate to use of the Website only. They do not constitute a costs agreement, engagement letter or retainer for legal services.
2. General information only
The information available on this Website is provided for general information purposes only.
While we take reasonable care in preparing and maintaining Website content, information may not be complete, current or applicable to your particular circumstances.
Nothing on this Website constitutes legal advice and you should not act, or refrain from acting, solely on the basis of information contained on this Website without obtaining legal advice appropriate to your circumstances.
Laws, regulations and legal procedures change from time to time. Information published on the Website may therefore become outdated.
3. No solicitor-client relationship
Your use of this Website, including submitting an enquiry, sending us an email, completing an online form or booking an initial consultation, does not by itself create a solicitor-client relationship between you and Assure Lawyers.
We will only act for you once we have agreed to accept your matter and any required engagement documentation, costs disclosure, identification, conflict checks and other onboarding requirements have been completed.
We reserve the right to decline to act in any matter.
You should not assume that we act for you until we have expressly confirmed our engagement.
4. Confidential and sensitive information
You should exercise care when sending confidential, sensitive or time-critical information through the Website or by unsolicited email.
The submission of information to us before we have agreed to act for you does not necessarily create a solicitor-client relationship.
If your matter is urgent or subject to a limitation period, court deadline, settlement deadline or other time-sensitive requirement, you should contact us directly and obtain confirmation that we have agreed to act.
5. Legal services and costs
Where Assure Lawyers agrees to provide legal services, those services will be governed by the applicable engagement letter, costs disclosure, costs agreement and any other terms provided to you in connection with your matter, together with applicable professional and legal obligations.
These Website Terms do not replace or vary those documents.
If there is any inconsistency between these Website Terms and the terms governing our engagement to provide legal services, the terms of the relevant engagement documentation will prevail in relation to those legal services.
Legal fees, disbursements, trust money, billing and payment arrangements will be dealt with in accordance with your engagement documentation and applicable law.
6. No guarantee of outcomes
Any descriptions of our experience, previous matters, services, case studies or outcomes are provided for general information only.
The outcome of any legal matter depends on its particular facts and circumstances.
We do not guarantee that any particular result or outcome will be achieved.
7. Consumer rights
Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified, including any rights that may apply under the Australian Consumer Law.
Where a law implies a right, guarantee or obligation that cannot lawfully be excluded, these Terms are to be interpreted subject to that law.
8. Payments and refunds
Payments relating to legal services are governed by the terms of the applicable engagement documentation, costs agreement and relevant legal and professional requirements.
Any entitlement to a refund will depend on the circumstances, including the nature of the payment, the work undertaken, amounts properly payable for legal services and disbursements, applicable trust accounting requirements and any rights available under law.
Nothing in these Terms limits any refund or other remedy to which you are entitled under applicable law.
9. Electronic communications
If you communicate with us electronically, you acknowledge that electronic communications may involve risks including delay, interception, corruption, unauthorised access, viruses or transmission errors.
We take reasonable precautions to protect our systems and communications but cannot guarantee that electronic communications will always be secure or error-free.
Where a law requires a particular form of communication, execution, delivery or notice, the requirements of that law will apply despite this clause.
10. Cybersecurity and payment fraud
Cybercrime and payment redirection fraud present risks to legal transactions.
You should carefully verify any request concerning the payment or transfer of money, particularly where an email or message claims that bank account details or payment instructions have changed.
You should independently confirm payment instructions with Assure Lawyers using trusted contact details before transferring significant funds.
If you receive a communication that appears suspicious or inconsistent with previous instructions, please contact us before taking any action.
11. Privacy
We collect, use, hold and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy forms part of the information governing your use of the Website and explains how we handle personal information, including information submitted through Website forms or other electronic communications.
12. Intellectual property
Unless otherwise indicated, the Website and its content, including text, graphics, logos, photographs, documents, page layouts, design elements and other material, are owned by or licensed to Assure Lawyers and are protected by applicable intellectual property laws.
You may access and use Website content for your own personal or internal business information purposes.
You must not reproduce, republish, distribute, modify, commercially exploit or otherwise use Website content without our prior written consent, except where permitted by law.
Nothing in these Terms transfers any intellectual property rights to you.
13. Acceptable use
You must not use the Website for any unlawful, fraudulent or malicious purpose.
You must not:
- attempt to gain unauthorised access to the Website, our systems or information;
- introduce malware, viruses or harmful code;
- interfere with Website functionality or security;
- use automated systems to improperly scrape or extract Website content;
- impersonate another person; or
- use the Website in a manner that infringes another person's rights.
We may restrict or terminate access to the Website where we reasonably believe it is being misused.
14. Website availability and accuracy
We endeavour to keep the Website available, accurate and current, but we do not guarantee uninterrupted access or that the Website will be free from errors, defects, malware or other technical issues.
We may change, suspend or discontinue any part of the Website without notice.
To the extent permitted by law, Assure Lawyers is not responsible for loss arising solely from an inability to access the Website or reliance on general Website information where specific legal advice should reasonably have been obtained.
15. Third-party websites
The Website may contain links to third-party websites, platforms, resources or services.
These links are provided for convenience only and do not necessarily constitute an endorsement or recommendation.
We do not control third-party websites and are not responsible for their content, security, availability, privacy practices or terms of use.
You access third-party websites at your own discretion.
16. Limitation of liability
To the maximum extent permitted by law, Assure Lawyers excludes liability for loss or damage arising from your use of, or inability to use, the Website or from reliance on general information contained on the Website.
This exclusion does not apply to liability that cannot lawfully be excluded or restricted.
Nothing in these Terms excludes or limits any liability or obligation arising in connection with legal services where that liability or obligation cannot lawfully be excluded, including any applicable rights under the Australian Consumer Law or our professional obligations as legal practitioners.
The terms governing liability in connection with legal services may also be addressed in the relevant engagement documentation and by applicable professional standards legislation.
17. Complaints
We are committed to addressing concerns about our services promptly and professionally.
If you have a concern or complaint regarding our services, communication or fees, we encourage you to raise it with us so that we have an opportunity to consider and address the matter.
You can contact us at:
Email: legal@assurelawyers.com.au
Telephone: 02 9037 1400
A separate process applies to privacy complaints, as set out in our Privacy Policy.
Nothing in this clause limits your right to contact or make a complaint to the Office of the NSW Legal Services Commissioner or any other regulatory body where applicable.
18. Changes to these Terms
We may amend these Terms from time to time to reflect changes to our Website, services, business practices or legal obligations.
The current version will be published on the Website and will state the date on which it was last updated.
Changes will apply from the date they are published unless otherwise stated.
19. Governing law
These Terms are governed by the laws of New South Wales, Australia.
You submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from those courts in relation to matters arising from use of this Website.
20. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be read down to the extent necessary or, if it cannot be read down, severed.
The remaining provisions will continue to apply.
21. No waiver
A failure or delay by Assure Lawyers to exercise a right under these Terms does not constitute a waiver of that right.
22. Entire agreement regarding Website use
These Terms, together with our Privacy Policy, constitute the terms governing your use of this Website.
They do not constitute the entire agreement between Assure Lawyers and a client in relation to legal services and do not replace any engagement letter, costs agreement, costs disclosure or other document governing our professional engagement.
23. Contact us
Questions regarding these Terms or use of the Website can be directed to:
Assure Lawyers Pty Ltd
ABN: 89 620 718 550
Telephone: 02 9037 1400
Email: legal@assurelawyers.com.au
Website: www.assurelawyers.com.au